FAQs

How much is shipping?

Current price for shipping is $15 in Canada and $15 to the United States.  Free shipping on orders over $200 CAD for Canada and the US.  If you are local to St. Thomas Ontario, you can choose to pick up at my workplace, The Little Red Mitten (86 Talbot St).  International shipping is $25.

How soon will I get my yarn/fibre/project bag/pattern?

PDF pattern downloads are instantaneous.  All other items will be shipped within three business days (I'm a one woman show!) at the standard shipping rate.  I do not list items in my shop that are not ready to ship.  I want you to have your item as soon as possible.

I want to order something that is not in stock, what should I do?

Please use the "contact" form, or email info@fireflyhavenfibre.ca directly to put in a request.  I can't make guarantees but I will do my best to accommodate as soon as possible.  Another option is to check out www.littleredmitten.ca as they also carry my products and may have what you are looking for.  I happen to work there as my day job!

I'm not happy with what I purchased, what should I do?

Please let me know as soon as possible!  I can't account for differences in screens on various devices so please be prepared that what you receive may not be an exact replica of what you viewed online.  On top of that, dyeing is an art as well as a science, and no two skeins are exactly alike.  I recommend alternating skeins in projects to disguise any slight variations.  If you still are not satisfied, please contact me so I can make it right.

Do I really have to handwash your products?

I sincerely recommend it, even with superwash.  Handwashing isn't hard though!  It simply means to soak your item in room temperature water with a non-rinse soap such as Soak or Eucalan for at least 30 minutes (it takes time to penetrate wool).  Then gently squeeze out the water and lay flat to dry.  That's all!  To me, that is worth the effort in order to preserve the longevity of your hard work.

I have a question about one of your patterns, what should I do?

Email me at info@fireflyhavenfibre.ca or use the "contact" form on the website.

I want to have my pattern in my Ravelry Library.

Great news, I'm also on Ravelry!  You will find me as fireflyhavenfibre and my patterns are all available.  

Do you have social media?

I am fireflyhavenfibre on Ravelry, @fireflyhavenfibre on Instagram, and stay tuned for a youtube channel with tutorials for techniques featured in my patterns.